SHIPPING POLICY

DO YOU SHIP TO MY COUNTRY?

YES. We ship worldwide!

WHEN WILL I RECEIVE MY ORDER?

It can take our team up to 7 days to dispatch your items. Delivery can take 7-25 business days depending on your location. Delays may occur due to customs. While our shipping times may not be as fast as Amazon, we prioritize value over speed and guarantee you’ll be satisfied with the quality of our products.

CAN I EDIT/CANCEL MY ORDER?

Unfortunately, we do not allow any modifications (both edits and cancellations) once an order is placed. Before placing an order with us, please double-check that the shipping address and order details are correct. Thank you for your consideration.

DO I GET A TRACKING NUMBER?

As soon as we have shipped out your order, you’ll receive a tracking number as soon as possible!

FACING DIFFICULTIES IN TRACKING MY ORDER?

Generally, when we ship your package, it is processed by the carrier, and then they scan and enter the tracking information. There might be a delay between these events; therefore, the tracking information may not appear online immediately.

The reasons for this might be one of the following:

  • The carrier hasn’t accepted your package yet.
  • The carrier hasn’t scanned or entered the tracking information into the system.
  • Your package was posted a long time ago; therefore, the tracking information is not available anymore.

If you’re unable to get any information concerning your order with your tracking number after 10 business days, please contact us at [email protected].

Relaxed Ritzy does not hold or accept responsibility for packages that have been marked as delivered by the carrier on the tracking page. We do not issue store credit, cash refunds, or replacements for packages that the carrier confirms as being delivered. In cases where packages are marked as delivered but are nowhere to be found, please check with neighbors, your local carrier branches (e.g., FedEx, UPS, DHL), and/or your local post office.

For special cases: Please contact us after 2 months from placing your order if you believe your order has been lost in transit. Thank you for your understanding and patience.

I AM MISSING ITEM(S) FROM MY ORDER! WHAT IS HAPPENING?

If you ordered more than one item, it may have been sent separately due to available stock. Do not worry; you’ll be receiving them very quickly.

If an item is missing, please contact us with your order number, the missing item’s product title, and photos of the package showing the shipping label.

Please be advised that if you cannot provide us with the photos of the package showing the shipping label, it will not be possible for us to process your request.

ACCORDING TO MY TRACKING NUMBER, THE ORDER HAS BEEN DELIVERED, BUT I HAVEN’T RECEIVED ANYTHING!

In this situation, the first step is to ask your neighbors; perhaps during your absence, your package was delivered to them.

If not, the second step is to check your local post office. Most customers in similar situations have either found their package with their neighbors or at the local post office. Therefore, all domestic delivery issues become the responsibility of the local post office service once it’s been shipped. You may contact them directly.

Another issue may be that when processing your order, you entered incorrect or incomplete shipping details. Our team will NOT be held responsible for packages sent to a wrong address due to the buyer’s error.

MY TRACKING NUMBER SHOWS A “FAILED” DELIVERY STATUS; WHAT AM I SUPPOSED TO DO?

Your order was attempted for delivery, but it failed.

This may be due to one of the following reasons:

  • Item refused by the addressee.
  • Incomplete or incorrect address.
  • In some countries, clients are advised to claim their package at their local post office. If the client doesn’t claim it, the item will be re-shipped to our warehouse.
  • You may have been absent during the delivery time.
  • Regulations, rules, and customs policies.

If you haven’t received your package, please be aware that some carriers have collection deadlines; therefore, we strongly advise you to check at your local post office as soon as possible. Otherwise, the package will be returned to our warehouse.

If this situation occurs, we can only wait to see if the package returns to us, and only then will we be able to offer you one of the following options:

  • Partial refund.
  • Resend the package but with additional shipping charges.

CUSTOMS FEES/VAT FEES

Custom fees encountered during international import are not our responsibility. The buyer is responsible for shipping fees and any return fees if our shipment is denied or delivered due to an incorrect address or refusal to pay VAT/customs fees.